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We have been a professional hot plate manufacturer for decades, we collect feedback from the market by doing B2C in order to acquire a better understanding of the marketing needs and thus improve our product rapidly to cater for terminal customers. CUSIMAX products are covered by Product Liability Insurance of United States.
Our Hot Plate is equipped with thermal fuse for overheating protection as well as a thermostat. When it reaches the setting temperature, it will automatically turn off for a few seconds and then will be placed back to the original setting. It is designed for overheating protection and to maintain the setting temperature. So, it is normal when the indicator turns on and off automatically.
Please cover your cookware with a lid when boil water.
Residual heat when turned off, as it still needs more than 15 minutes to cool down. You can put the hand over the surface from 1'' to 2'' to feel whether there is any residual heat.
Clean the outside with a clean damp cloth. Use washing-up liquid in the case of hard stains.
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