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    Cusimax Warehouse

    Service Process
    Inbound of products
    Shipped directly from the factory, the products are transported to the inbound area by trucks and get unloaded carefully either manually or by forklifts. According to different categories and sizes, big-size products are piled up on pallets and stowed in categorized areas. Small or medium-size products are put onto the shelves in categorization. Every one of the products receives careful overall package inspections before they are put where they belong in case of any damages during the transportation.

    Picking Orders
    When the orders drop-in, according to the product categories, our meticulous administrators and pickers proceed to the corresponding area and pick up the products to fulfill the orders. Unlike other companies which introduce robots into order picking, all the pickings are done manually because some of our instruments are heavy and we want to make sure every order is fulfilled with the right products. We abide by the principle of customers first and any wrong picking of orders will result in a loss in strength, time, and economy of yours, especially for orders of big size or heavy products.

    Assured Delivery and Quality
    After the order is placed, we also double-check the information of the order and the quality of the products. Our team makes sure the delivery address is within where the distribution centers can cover and whether other warehouses can provide faster delivery. Placing orders in the wrong area may also encounter stock-out problems, all of which are a waste of your precious time. In addition, to make sure you are satisfied with the brand new look of your ordered instruments, our team will also carry out detailed inspections of the products before final packaging and shipping out.

    Packaging
    After the inspections, items are resealed to their original sealing and then packed with several layers of high polymer plastic covers that are anti-wear so your goods will not be exposed and damaged. We provide tough boxes and cases for our products when they are crafted and shipped out of the factory and their intact arrival at the warehouses is the best proof. However, in case of any possible accidents during the delivery, we do pack some of our products with bump-free foam depending on certain situations and we promise whether there is any foam in the package, your products will arrive intact. After the packaging, products will be organized according to their destinations and placement time of the orders for the equality of all the customers.

    Shipping& Delivery Timeliness
    We have established strong strategic cooperation with main Express like UPS, USPS, etc, to ensure our delivery speed. Our delivery time is normally within 2-3 workdays. Due to the pandemic, the delivery may be a little delayed and we genuinely appreciate your kind understanding. For transparency, the delivery in areas other than America may also be slightly delayed because of the number of warehouses and your distance from it. But we are setting up more warehouses in various locations to shorten our average delivery time in all areas. During big sales campaigns, we have arranged adequate stocks in advance so all the orders can be shipped out on time. So you don’t need to worry about getting your goods weeks later which heavily wears down your enthusiasm.

    Pandemic Protection
    After the outbreak of the Covid-19, pandemic protection has been our priority ever since. For the health of both our customers and our staff, we pay special efforts in sterilizing our products and warehouses. Multiple sterilizations are carried out before the products get shipped out of the factory and arrive at the warehouses. Regular sterilizations are also arranged in every one of our warehouses. Before we hand every one of our products to delivery, extra polyvinyl alcohol is also sprayed on the package for safety. Please also sterilize the package after you receive the package. Stay safe!

    Inventory
    Thanks to the complete inventory control by our supply chain and the delicate arrangement of product piling& placement by our warehouse teams, our warehouses accommodate large inventories of products and are far from saturation. Moreover, big storage space allows us to have every product in stock with a considerable amount and it makes you shop with no concerns.

    More Information
    Should you have any questions or want more information, feel free to reach out to us at sale@cusimax.com

    US Warehouse Address: New York , America

    CA Warehouse Address:Ontario , Canada