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    Return Policy

    We hope that you love your Cusimax products.If you are not completely satisfied with a Cusimax product, Cusimax will accept product exchanges, returns, and refund your purchase price.

    *Cusimax offers a 30-day money back guarantee:

    Such returns are made within 30 days of delivery with valid proof of direct purchase (e.g. order number, order receipt, etc.) and such products are returned in their original condition.

     

    What items can be returned?

    • Not satisfied with the items received

    If you are not 100&% satisfied with your purchase, you may return it to us within 30 days of receipt along with your sales receipt. To be eligible for a return, your item must be in the same condition you received it, i.e. unworn or unused, with tags attached and in its original packaging. You will also need a receipt or proof of purchase to receive a full refund.

    Please note: If the product is returned for refund due to non-quality problems, the return shipping fee will be borne by the buyer.

    (Specific steps: Buyer returns goods by himself - informs seller of logistics number - after seller confirms receipt and product status - full refund)

    • Received wrong item

    If the item you receive is different from what you ordered, please contact Cusimax with photos or videos to request a free exchange.

    If you want to keep it, we'll give you an 8% discount.

    • Receive defective items

    If you receive a defective item, you can contact us to obtain a return label, send it back in the original packaging, and get a free replacement. However, you will need to provide photos and videos showing the defect

     

    *All defective returns and all returns after the 30 day return period must be made under the terms of Cusimax's limited warranty.

     

    *If the product received is defective but has been used, Cusimax will charge a return processing fee of $7-$20.

     

    *The 30-day return and refund policy on the Cusimax official website only applies to products purchased at officially authorized stores.

     

    For any indirect purchases, meaning (1) any purchases not made directly from Cusimax.com (the “Official website”) or (2) any purchases made from our authorized resellers, such as Amazon, Walmart,please refer to the reseller’s return policy or contact the reseller directly. We do not accept returns for indirect purchases.

     

    Refund

    Refunds for authorized returns will be processed within 30 days of Cusimax receiving the returned merchandise. Your refund will be credited back to the same payment method used for the original purchase. If Cusimax is unable to verify receipt of the returned item, Cusimax will not make any repairs, replacements, or refunds for the returned equipment.

    *Any returned items that have shown excessive wear, use or modification will not be returned. Returned items that have been maliciously and/or intentionally physically damaged are not covered by this policy.

     

    Contact us:

    +86 (0760) 22114885

    sales@cusimax.com

     

    Hope you enjoy cooking with Cusimax:)