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    Warranty Policy

    Thank you for choosing Cusimax! Easy cook with Cusimax.

    We offer an 18-Months-Warranty on all Cusimax items.

    We work tirelessly to make sure that every product that leaves our facilities is free from defects. In the unfortunate event that you do encounter a factory defect, we will do our best to make it right. If you encounter any difficulties in the warranty period for all products, Cusimax staff will confirm the defect, and maintenance service may be provided.

    What is excluded from the warranty?

    Damage, misuse, abuse, neglect, as well as normal wear and tear of a product, are not covered.

    Any use outside of operating instructions is not covered. We do not cover damage resulting from commercial use, improper assembly, failure to provide maintenance, flood, fire, disassembly, dropping, etc. On top of that, any modifications, repairs, or added parts unauthorized by Cusimax void the warranty. We hold the right to review and deny Limited Warranty requests based on evidence of any user-caused issues.

    How do I request warranty service?

    First, fill out the Registration Warranty form.
    Form link:https://www.jotform.com/assign/230128042959052/230127835191049


    Official website order:
    To begin a warranty request, contact customer service at sale@cusimax.com.

    When contacting us, please provide the product model number, order number, purchase information, and a short description of the issue. Within 24 hours a friendly member of our customer service team will contact you.

    Amazon order:
    After-sales service, please contact official@cusimax.com

    Note: (sales@cusimax.com)can only handle after-sales issues of official website orders, but cannot handle Amazon orders. We can only help you convey them, but cannot operate. Sorry for the inconveniences caused.