Warranty Policy

Effective Date: June 23, 2021

Are you looking to extend the duration of your product’s warranty? 

In addition to the standard warranty provided, for gaining the advantage of a warranty extension, please complete the product registration form attached electronically and register the product within a period not exceeding 30 days from the date of purchase.

Visit the product registration page using the link https://www.cusimax.com/register/ and fill in the requested information.

YOUR LIMITED WARRANTY COVERAGE

Techwood Corporation (one of its brands, “Cusimax”) warrants that our quality products shall be protected against any material and workmanship defects for a duration of 1 year from the original invoice date under normal use and conditions.

Your Warranty Benefits

In the event of any defective material, inferior workmanship, or product failure, Cusimax, will at its discretion during the warranty period, agree to either replace the product, cover any repairs, refund, or furnish a product of equivalent value in exchange at no charge to the consumer. The repairs, refunds, and replacements are susceptible to verifying defects or malfunctions and proof of the original dated bill of purchase.

Who is Covered? 

The warranty for replacement solely extends to products purchased through https://www.cusimax.com/ and may be claimed exclusively by the original consumer purchaser of the product. It will not under any circumstance be transferable to any subsequent owner of the product, regardless of whether the product transferred ownership and possession during the specified term of the warranty. Please retain the invoices for warranty purposes. 

Beware of Unauthorized Dealers or Sellers 

The Cusimax warranty extends only to products purchased from qualified authorized dealers or sellers. The warrant coverage for the product shall be voided and do not qualify if procured from unauthorized dealers or sellers, subject to Cusimax’s quality controls, and have agreed to follow them. 

Nevertheless, in any case, if you believe that the product you may have purchased was from an unlicensed seller, please connect with our Customer Support via official@cusimax.com.

What’s Not Covered? 

1. Regular wear and tear, including parts that might deplete over a period of time (e.g., blades, filters, cleaning brush, dough hook, whisk, Mixer beaters, etc.);
2. 2. Unauthorized modifications made to the product from its original state;
3. 3. If the consumer has not utilized the product in compliance with the guidelines and instructions in the user manual;
4. 4. All damages or defects caused by accident, abuse, negligence, misuse, or improper or inadequate use and maintenance by customers;
5. 5. Any consequential damage or defect owing to the servicing or repairing attempts carried out by unauthorized service providers or anyone other than Cusimax on the defective product;
6. 6. Damages or defects in products used for commercial, rental, or any other purpose for which it is not intended;
7. 7. Damages or flaws exceeding the cost of the product.

1. Basic Steps to Claim Your Limited Warranty Service Confirm the product falls within the specified warranty period.
2. Keep a copy of the invoice and order ID safe to obtain warranty coverage.
3. Make sure you have your product at hand. Please do not dispose of your product before contacting us.
4. d. Contact our Customer Support team via official@cusimax.com.

Be assured that once you have reached out to our Customer Support team and they have approved your application, the warranty will be processed without delay. We kindly request you to promptly return the product with a copy of the invoice and order ID attached. 

Warranty Extension by 1 Year

Register your product within 30 days of the purchase date at https://www.cusimax.com/register/ to extend your 1-year warranty further by an additional year. 

Additional Rights You May Have 

BESIDES THE SPECIFIC LEGAL RIGHTS OFFERED BY OUR WARRANTY, YOU MAY STILL RECEIVE ADDITIONAL RIGHTS CONTRIBUTED BY YOUR JURISDICTION. THIS LIMITED WARRANTY STATEMENT IS CONTINGENT UPON APPLICABLE LAWS THAT RELATE TO YOU AND THE PRODUCT PURCHASED. FOR THE PURPOSE OF FULLY UNDERSTANDING YOUR RIGHTS, PLEASE ASSESS AND REVIEW THE LAWS WITHIN YOUR JURISDICTION.

Sole and Exclusive Remedy 

IN CASE OF ANY VIOLATION OR OTHER NON-CONFORMITY OF THE PRODUCT COVERED BY OUR WARRANTY POLICY, THE AFOREMENTIONED WARRANTY REFERRED TO EARLIER SHALL CONFIRM TO THE TECHWOOD CORPORATION’S EXCLUSIVE LIABILITY AND SOLE AND EXCLUSIVE REMEDY.  THIS NON-TRANSFERABLE WARRANTY IS AN EXCLUSIVE REMEDY OF THE CUSTOMER IN LIEU OF ALL OTHER WARRANTIES. NEITHER THE EMPLOYEES OF TECHWOOD CORPORATION NOR ANY OTHER PARTY HAS THE AUTHORITY TO MAKE ANY CHANGES OR ALTERATIONS TO THE WARRANTY SPECIFIED IN THE PRODUCT WARRANTY STATEMENT.

LEGAL Disclaimer of Warranties

TECHWOOD CORPORATION GRANTS THE PRODUCTS YOU EXCLUSIVELY PURCHASE FROM TECHWOOD CORPORATION “CUSIMAX,” AND TECHWOOD CORPORATION WARRANTY AS MENTIONED IN THE PRODUCT WARRANTY STATEMENT PROVIDED TO THE FULL EXTENT PERMITTED BY LAW AND IF APPLIED WITHIN THE WARRANTY PERIOD. THEY SPECIFICALLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, IN CONJUNCTION WITH, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, VIOLATION OR NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR TITLE AND PURPOSE.

CERTAIN JURISDICTIONS DO NOT FAVOUR AND APPROVE THE EXCLUSION OF AN IMPLIED WARRANTY OR DAMAGES, HENCE THE DISCLAIMERS IN SECTION III. THIS EXCLUSION MAY NOT EVEN APPLY IN YOUR CASE, AND YOU MAY HAVE OTHER LEGAL RIGHTS THAT VARY BY JURISDICTION.

Limitations of Liability

BY NO MEANS AS PERMITTED BY LAW TO ITS MAXIMUM EXTENT, WILL TECHWOOD CORPORATION, ITS ASSOCIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, PERSONNEL, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR:

(a) DAMAGES OF ANY KIND ARISING FROM OR CONNECTED TO PRODUCTS PURCHASED FROM TECHWOOD CORPORATION EXCEEDING BEYOND THE PURCHASE PRICE PAID BY THE PURCHASER FOR SUCH PRODUCTS, OR

(b) INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES IN PRODUCTS EVEN THOUGH TECHWOOD CORPORATION OR ONE OF THEIR MULTIPLE SUPPLIERS HAS BEEN NOTIFIED OF THE POTENTIALITY OR LIKELIHOOD OF SUCH DAMAGES, IRRESPECTIVE OF WHETHER ATTRIBUTABLE TO TORT (INCLUSIVE OF NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE IN ACCORDANCE WITH THE WARRANTY POLICY.

TECHWOOD CORPORATION SHALL NOT BE HELD ACCOUNTABLE FOR COSTS ASSOCIATED WITH THE REPLACEMENT OR REPAIR OF THE IMPAIRED PRODUCTS PURCHASED FROM THEM, BARRING THE NON-TRANSFERABLE LIMITED PRODUCT WARRANTY COVERAGE, INCLUDING, BUT NOT LIMITED TO, LABOR, IMPROPER INSTALLATION, OR OTHER COSTS INCURRED BY THE USER AND, MORE PARTICULARLY, ANY COSTS PERTAINING TO THE REMOVAL OR REPLACEMENT OF ANY PRODUCT.

This warranty is created by:

TECHWOOD CORPORATION