Refund&Return policy

30-Day Money-Back Guarantee

If you are not completely satisfied with your purchase, you may return it to us within 30 days along with sales receipt after receiving the product. To be eligible for a return, your item must be in the same condition as when you received it, i.e., unworn, or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@cusimax.com or official number +86 (0760) 22114885 . Items sent back to us without first requesting a return will not be accepted. You can always contact us if you have any questions about returns at sales@cusimax.com.  

Please note,  if it is not related to product quality problem, and the customer wants to return the product, the customer needs to pay the return shipping charges.

 If the product arrives damaged or defective, we will cover the shipping charges.

Return and exchange

If the product arrives damaged or defective, the customer must contact us by email at sales@cusimax.com or leave a message on: https://www.cusimax.com/contact-us/.

1.Main product (except accessories)

Customers can exchange or apply for a refund within 30 days from the date of receipt if there is a quality problem with the item. After 30 days and up to 18 months after purchase, if there are any quality problems, customers can exchange the item(s) for free. PS: Non-human factors or vandalism.

2.Accessories

Returns and refunds are not supported. If the buyer has any damage after receiving the goods, he can take pictures and contact us for free replacement.

Exceptions/non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that it can take 3 business days for your bank or credit card company to process and post the refund to your account.